The doctors and staff strive to provide an excellent service and we hope that you find this to be so. We offer an informal in-house procedure to deal with any complaints about the service we provide, please ask to speak to the practice manager.
If you wish to make a formal complaint, you should submit your complaint in writing either to the practice or NHS England. Complaints are dealt with in accordance with the practice complaints procedure. You will receive an acknowledgement of your letter within 3 working days of receipt, and we aim to formally respond to a written complaint within 20 working days.
Should you subsequently be dissatisfied with the way your complaint has been dealt with, you can refer your complaint for investigation by the Health Service Ombudsman. www.ombudsman.org.uk.
Feedback & Suggestions
We welcome any feedback or suggestions for improving the service we offer and there is a book in reception for this purpose. You may also speak to a member of staff.